Return Policy

Music Elements (Asia) Pte. Ltd. Return Policy


100% Satisfaction Guarantee
Our goal is your total satisfaction.

New Products
If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase of a new item, simply return it in its original condition within 7 days of purchase (see exceptions below) and we’ll give you a full refund. It’s that simple. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warranties and accessories or your return may be subject to a return handling charge. Your refund will be promptly processed upon successful evaluation of your returned item from our trained category professionals. Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.

Used Gear
If for any reason you’re not completely satisfied with your purchase of a used item, simply return it in its original condition within 7 days of shipment and we’ll give you a full refund. Items not returned in original condition are subject to a return handling charge. Select used items are not returnable.

International Shipments
Our return policies for new and used gear also apply to international shipments.

Exceptions
There are no returns on sale, clearance, discontinued and select used items. Additionally, the following items are returnable only if defective OR unopened – reeds, wind instruments, drumsticks, sheet music, cleaners, polishes and polishing cloths. Books, CDs and DVDs may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product. All returned woodwind and brass instruments incur a $20.00 sanitization fee. Returned mouthpieces priced over $200 incur an $10.00 sanitization fee; the fee for mouthpieces under $200 is $5.00.

Requesting a Return
Contact us at +65 6444 0706 to obtain a return authorization. Additional information on returns can be found on the paperwork shipped with your package.

Abuse of Return Privileges
Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.