FAQs

Popular Questions

Frequently Asked Questions

General Questions

What Forms of Payment Do You Accept?

We accept Cash, Cheque, Bank Transfer and Secured Credit Card Payment through PAYPAL.

You can still make a secured credit card payment even if you don't have a PayPal account. 100% hassle free check-out!

What Are Your Purchase Terms and Conditions?

Entire Agreement Other than as specifically provided in any separate formal purchase agreement between you and Music Elements (Asia) Pte. Ltd., these terms and conditions (this "Agreement") apply to all of your online purchases from the website at www.musicelements.com.sg (the "Site") and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and Music Elements (Asia) Pte. Ltd.

Acceptance By purchasing products and/or services from the Site, you agree to be bound by and accept this Agreement. Orders are not binding upon Music Elements (Asia) Pte. Ltd. until accepted by Music Elements (Asia) Pte. Ltd.. We reserve the right to refuse service to anyone. Music Elements (Asia) Pte. Ltd. will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you.

Limited Quantities Some products, including those identified as Hot Buys, Closeouts, and Limited Quantity items may be limited to stock on hand and are offered on a first come, first served basis.

Shipping Charges-Taxes and Title We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries. All items purchased from Music Elements (Asia) Pte. Ltd. are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

For more information on our shipping policies, including rates, delivery times, and delays, please call us at +65 6280 5788.

If applicable, a separate charge for taxes will be shown on the invoice. We are required to collect sales tax on all orders shipped.

Limited Warranty All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product. The full text of any such warranty is available, free of charge, upon written request addressed to:

Music Elements (Asia) Pte. Ltd. 2 Kallang Avenue #07-14 #07-14, Singapore 339407

MUSIC ELEMENTS (ASIA) PTE. LTD. PROVIDES NO SEPARATE WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MUSIC ELEMENTS EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS REGARDING ANY PRODUCTS SOLD TO YOU, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.

Applicable Law-Resale or Export You agree to comply with all applicable laws and regulations of Singapore. You agree and represent that you are buying for your own personal use only, and not for resale or export.

Headings The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.

What Is Your Return Policy?

Music Elements (Asia) Pte. Ltd. Return Policy 100% Satisfaction Guarantee Our goal is your total satisfaction.

New Products If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase of a new item, simply return it in its original condition within 7 days of purchase (see exceptions below) and we’ll give you a full refund. It’s that simple. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warranties and accessories or your return may be subject to a return handling charge. Your refund will be promptly processed upon successful evaluation of your returned item from our trained category professionals. Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.

Used Gear If for any reason you’re not completely satisfied with your purchase of a used item, simply return it in its original condition within 7 days of shipment and we’ll give you a full refund. Items not returned in original condition are subject to a return handling charge. Select used items are not returnable.

International Shipments Our return policies for new and used gear also apply to international shipments.

Exceptions There are no returns on sale, clearance, discontinued and select used items. Additionally, the following items are returnable only if defective OR unopened - reeds, wind instruments, drumsticks, sheet music, cleaners, polishes and polishing cloths. Books, CDs and DVDs may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product. All returned woodwind and brass instruments incur a $20.00 sanitization fee. Returned mouthpieces priced over $200 incur an $10.00 sanitization fee; the fee for mouthpieces under $200 is $5.00.

Requesting a Return Contact us at +65 6444 0706 to obtain a return authorization. Additional information on returns can be found on the paperwork shipped with your package.

Abuse of Return Privileges Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.

What Is Your Privacy Policy?

Our Privacy Policy Your privacy is very important, so you can trust that we will not share any personally identifiable information with anyone for any reason without your expressed permission. Please read the following policy to understand how your personal information will be treated. We recommend that children under the age of 16 do not fill out any personal information, on ours, or any other website without first receiving approval from a parent or guardian.

How Your Information Is Used: You will create a personal account when first ordering from us. Through this account, you provide certain types of information such as address, both shipping and billing, telephone number, email address, and credit card information. Without doing this, your order cannot be shipped and/or billed. You may receive an email or a phone call if there is any trouble processing your order. We use various shipping companies to deliver your order, and a credit card processing company to bill you for the products your purchase. These companies do not retain, share, store nor use personally identifiable information for any secondary purposes. We do not share or sell customer information to any third party that is not involved with shipping or billing for your order.

Correcting & Updating Your Information If your personally identifiable information needs to be corrected or updated, it can be done by accessing “My Account” and clicking on “View or change my account information.”

Security We take every precaution to protect your privacy. When you submit sensitive information via the website, the information is protected both online and offline. When information such as a credit card number is required, SSL 256 bit encryption is used.

Log Files For each visitor to our site, the web server automatically recognizes and collects, where possible, the domain name/IP address, pages visited, length of visit, referrer page, and other general usage data. We use this data to improve our website.

When Leaving This Site This web site contains links to other sites that we do not control. Please be aware that we are not responsible for the privacy practices of other sites. We encourage you to read the privacy statements of every web site that you share information with. This privacy statement applies solely to information collected by this web site.

We reserve the right to change or modify this policy without notice. If you have any questions about the security of our website, or your privacy, please contact us.

What Are Your Operating Hours?

Music Elements retail showroom is open from Monday-Friday at 10.00am-6.00pm and Saturday/Sunday at 11.00am-5.00pm.

Public Holidays by appointment only.

Shipping Enquries

How Do You Ship And Is Insurance Included?

We ship internationally via SingPost or FedEx and all shipments are insured.

For domestic delivery, it is either by hand or registered post, depending on the volume.

Who Pays Duties and Taxes on International Orders?

Music Elements is not responsible for any duties and taxes that a customer might incur on all international orders. It is the responsibility of the customer to contact their local customs for tax information before placing their order.
Do I Qualify for Free Shipping?

All online orders that are $99 and above qualify for free shipping within Singapore.
I Live Outside of Singapore. Do You Ship Internationally?

Yes we do!

We are pleased to provide a unique international shopping experience for customers all over the world. We have worked with many international customers all across United States, ,United Kingdom, Europe and Asia Pacific and we aim to offer the lowest price and cost/time effective international shipping.

100% Satisfaction Guarantee and No-Hassle Return Policy

Services

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